Mr. Tanaka Chimunhu
Systems Administrator
Overview
The ICT Support Desk at Marondera University of Agricultural Sciences and Technology (MUAST) ensures seamless access to technology resources for students, staff, and administrators. The department provides prompt assistance for hardware, software, and connectivity issues while managing critical systems that support teaching, learning, research, and administrative functions.
Core Functions
Support Desk Services
Providing technical assistance to students and staff for hardware and software issues, ensuring minimal disruption.
User Training
Offering workshops and sessions to help users utilize technology resources effectively.
Systems Administration
Managing user accounts, access controls, and authentication systems.
Application & Server Management
Maintaining email, LMS, and university applications for performance and availability.
Hardware & Software Support
Assisting with installation, configuration, troubleshooting, and upgrades.
ICT Security & Data Protection
Protecting institutional data from cyber threats.
Collaboration Tools
Supporting email, video conferencing, and productivity platforms.
WhatsApp Channel