Information and Communication Technology

Functions:
The functions of the System Administration section include the following:

• System maintenance - ensure dependable access and availability to ICT systems through to troubleshooting and fixing issues that compromise system performance or access. This functionality also involves regular system improvements, such as upgrades based on evolving end-user and business requirements.
• Security administration - the security responsibilities are centered on infrastructure and network security, with activities including network monitoring and analysis, identity and access management, security of hardware components and management of software licensing, updates and patching.
• Database administration - maintaining the integrity, performance, and efficiency of database systems.  Activities include migration, configuration, installation, security and backup of the organization’s data assets.
• Installation and patching - managing, troubleshooting, licensing, and updating hardware and software assets, ensuring that appropriate measures are proactively followed in response to unforeseen issues such as IT downtime or zero-day exploits.
• Backup and disaster recovery - implement data backup and disaster recovery strategies for the different University ICT systems and assist end-users in accessing data that may have been deleted or unavailable.
• Documentation - document and maintain records of ICT assets usage, end-user requests, business requirements and ICT issues for planning and future ICT investments and upgrades.

Services:
The services offered include:
Enterprise Systems
Electronic Mail (Email) Systems
Learning Management Systems

Functions:
The functions of the Computer Network section include the following:

• Network  Implementation - plan and create network designs that best suits the needs of the University. This involves the installation of hardware components according to the network design and the configuration of the network equipment.
• Network Administration - ensure that network interactions follow organizational policies and protocols in order to maintain network integrity.
• Network Monitoring -  monitor the University's network system and identify anomalous network behavior, which may include security-sensitive activities such as unauthorized network access and data transfer.
• Network Maintenance - ongoing network administration with tasks such as troubleshooting and adding new components to the network to expand its features and services

Services Offered:
The services offered include:
Local Area Network (LAN) - Ethernet and WiFi
Wide Area Network (WAN) - Ethernet and WiFi

Functions:
The functions of the Software Development section include the following:

• Requirement Gathering - collection of all the relevant information from the users in order to ensure that software products are developed  as per user expectations.
• Analysis and Design - carry out feasibility study based on the gathered user requirements and analysis to produce the software architecture design.
• Implementation - translation of the software design into source code.
• Testing and Deployment - the developed software is tested thoroughly and any defects found are fixed.
• Maintenance - bug fixing, upgrading applications to the newer versions and adding new features into existing software.

Services:
The services offered include:
Desktop Applications
Mobile Applications
Web Applications
Websites

Functions:
The functions of the ICT Help Desk section include the following:

• ICT support - resolve ICT related incidents and service requests from users, clients or colleagues including password resets.
• User Support - facilitate reliable and effective use of ICT systems by end users, both staff and students. Activities range from managing identities and access to providing dedicated technical support to individual users.
• Schedule and Manage Tasks - maintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.
• User training - conduct training programs to bring users up to pace with new software installations or ICT system changes and procedures required to access the University network and ICT services.

Services:
The services offered include:
Technical Assistance
End-user Training
System User Manuals